Virtual Secretary Services

Outsource2Experts offers a variety of virtual office support and solutions, including secretarial, administration office management, and IT services for businesses and individuals.
As a "virtual" business, we have a global reach. Virtual Secretaries are fast becoming widely accepted as a cost effective, way forward in administration outsourcing.

Our Virtual Secretaries can assist you in word processing, General Office Operations to Back office Processing. Our experienced secretaries are trained to fit seamlessly with any kind of organization. Our process and delivery methodology makes our clients feel it’s their office in just another location. We help customers make tangible and significant improvement with their business needs by utilizing the latest technologies and at a much lesser cost.

Services offered

Book-Keeping

Book-keeping can be a tedious task for any business and we will happily undertake this as well as invoicing and following up on payments

* Send out invoices
* Follow-up on payments
* Organize your invoices and receipts
* Detail the information using single-entry book-keeping
* Create a spreadsheet of Annual Income & Expenditure ready to present to an Accountant

Word Processing

Your word processing needs can be met using a variety of different styles and formats, including graphical representation and complicated layout. Outsource2Experts’ Virtual Secretaries can type up any documents from letters and invoices to dissertations and manuscripts. Finished documents can be supplied in hardcopy, floppy disc, CD, emailed as an attachment or through secure FTP Access.

• Routine Business Correspondence – Letters, Memos, Contracts, Sales, Proposals, Quotations
• Draft, Type & Edit Correspondence
• Document & Form Production
• Corporate Reports
• Policy, Procedure, Training & Employee Manuals
• Surveys
• Programs & Itineraries
• Manuscripts & Speeches
• Data Entry
• Proofreading & Editing (including your Existing Literature & Business documents)
• Phone-in Dictation
• Telephone Surveys

Document Conversion to PDF

Conversion of files to Portable Document Format (PDF)
* Typeset fonts, images, graphics and layout
* Insert searchable features
* Optimization for online viewing
* We also take up PDF to word conversion and indexing
Database Management

Using MS Access 2000, we input and manage an existing database or plan and create a new database and can setup queries, forms or reports.

Diary / Appointment Management

Outsource2Experts provide scheduling service for companies and individuals. With our Web-based service, companies save time and money while customers enjoy the convenience of 24/7 appointment scheduling, Email Reminders, etc. Outsource2Experts create or maintain your contact lists or address books and ensure both your business and personal life runs smoothly.

Email Filtering & Reply

Are you fed up with junk email * Do you have time to read and reply promptly to all genuine email * Do you need help with your mail * Do you need your mailing lists corrected, de-duped, verified, pre-sorted *
Email filtering & Reply is an invaluable service which will save your business time. Email sent to Outsource2Experts will be organized into client preferred importance and formatted into one document for you to deal with easily and conveniently. Access to client email is achieved through varying methods depending on the type of system used. We can create pre-sorted mail list too for your sales needs.
Event Management
Whether you call it Meeting Management, Event Planning, Event Management, Event Marketing, Meeting Planning, or Conference Planning, Outsource2Experts is recognized as a global provider of meeting management and event management services with on-line registration (conference venues, conference planning & good meeting venues). In addition, Outsource2Experts is a well known for excelling in the areas of membership development and management, event marketing, event management, conference planning, event planning, sponsorship and revenue management, technology development and implementation, and strategic leadership and governance.

Internet Research

Information serves as the basis for choices, beliefs, decisions and understanding of our world. Decisions based on unreliable or wrong information often lead to disastrous consequences. In the era of information proliferation, it is estimated that 93% of professionals with Internet access use the web to research products and services. However, gaining access to authentic and accurate data is still a formidable task for most executives.
Outsource2Experts is a premier provider of Internet Research Services. We can help you sift through the zillion layers of data available on the Net to gather the information that you need and store/analyze it the way that best suits your requirements.

Key Features

Some of the key features of our web research services are:
• Dedicated team of trained and experienced web researchers
• Information credibility - years of experience in Internet/web research has resulted in the development of an exhaustive checklist to evaluate a website before data collection to ensure highest levels of accuracy
• Relevance – Outsource2Experts’ web research approach is closely aligned with the intended use of collected data so that inclusion of irrelevant data is minimized
• Timely delivery of required information

Medical Transcription

Outsource2Experts possesses extensive expertise in transcribing multi-specialty medical and clinical records, such as patient consults, discharge summaries, histories and physicals, referrals, evaluations, death summaries, emergency reports, surgical reports, radiology reports, stats or quick turnaround reports, and evaluations amongst others. Reports are customized to specific physicians, hospitals, clinics, or practices for the client specific delivery of reports. We offer a local hub managed by a knowledgeable account manager for immediate and personalized client service. Our process and methodology is compliant with HIPAA standards, data security, and HL7 standards.
Legal Transcription Services

Outsource2Experts Litigation Support Services expertise and extensive work with complex and varied litigation data led to the creation of a Legal Transcription Department. We regularly transcribe different legal and courtroom proceedings, including hearings, depositions, arbitrations, trials, and legal notes.

Our team of paralegals assists a trained group of transcriptionists who specialize in dealing with legal matters and dictation. Our transcriptionists receive specific training in the various fields of litigation which allows them to produce perfect legal records and transcripts of courtroom proceedings.
General Transcription Services

Outsource2Experts work and partner with a host of media companies, corporations, conference call services and event managers by transcribing a wide spectrum of general audio/video recordings and dictations. These include teleconferences, video conferences, seminars, webinars, corporate meetings, annual general body meetings, sales meetings, corporate hearings, discussions, interviews, and personal notes, amongst others. We also offer closed-captioning services on a real-time basis.

Our highly skilled transcriptionist pool is well-trained to handle transcription projects for both the local and international clients. Our dedicated accents and custom general transcriptions orientation modules empowers our transcriptionists to manage every simple or complex audio.
Benefits of Virtual Secretary

* You pay only for “Time on Task” or by Project
* Helps you stay on schedules
* Handle seasonal or periodic Project.
* Convenient when your current staff gets overloaded.
* No need to buy additional computer equipment or fax machine.
* No extra office space is required. No extra rent and/or loss of privacy.
* No need to pay employee related expenses like social security taxes, worker's compensation insurance and liability claims.

Delivery and Logistics

Work assignments are communicated through e-mail, phone, fax, mail, diskette transfer, overnight delivery, priority mail or other mutually-agreed upon method requested by client during initial consultation. We will provide dedicated, secure access to our workflow system and FTP. Our Virtual Secretaries will be available online on Instant Messengers and over the Help desk number. The completed project file can be downloaded from our FTP server or it can be sent through secure email if preferred by the client.

Reports and Monitoring

All hours worked on project are documented and detailed with date and time details with true per second billing.

Documented hours are sent via email in the following ways:
* If project is one-time/occasional, the time sheet will be submitted after project completion.
* If project is based on a monthly contract, the time sheet will be submitted after each paid month of service.
* If project is based on a full time contract, the time sheet will be submitted weekly
Day to day time sheet, deliverables report, schedules report, and mails contact list all will be accessible online to client to enable quality management information system.